Privacy Policy

My Sole Haven by Alora Picks Online Shop Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mysolehaven.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
• Log files track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers securely processed via our payment processor), PayPal address, email address, and phone number. This information is referred to as “Order Information.”

If you choose to create a wishlist or enroll in any rewards system, we may hold all associated information and use it to send you targeted marketing communications.

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen orders for potential risk or fraud; and
• When aligned with your preferences, provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (particularly, your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns). We may also use Device Information to display ads appropriate to your device.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

We also use Google Analytics to understand how customers use the Site. For more on how Google uses your Personal Information, visit: Google Privacy Policy. To opt out of Google Analytics, visit Google Analytics Opt-out.

Lastly, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests, or to protect our rights.

As described above, we may use your Personal Information to provide targeted advertisements or marketing communications. For more on how targeted advertising works, visit Network Advertising Initiative.

To opt out of targeted advertising:

• Facebook
• Google

Or, opt out of some services by visiting the Digital Advertising Alliance.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council, which ensures secure handling of credit card information by our store and its service providers.

For further details, you may read Shopify’s Terms of Service or Privacy Statement.

THIRD-PARTY SERVICES

Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform their services for us. For payment transaction-related services, we recommend reading these providers’ privacy policies.

SECURITY

We take reasonable precautions and follow industry best practices to ensure your information is not lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted with secure socket layer technology (SSL) and stored with AES-256 encryption. We follow PCI-DSS requirements and additional accepted industry standards.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the information below. Additionally, if you are a European resident, please note that we are processing your information to fulfill contracts we may have with you or pursue our legitimate business interests, and your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order, we will maintain your Order Information for our records unless and until you request deletion.

CHANGES

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@mysolehaven.com.