Refund policy

Made just for you

Every pair of My Sole Haven shoes is printed and made after you order. Because each pair is made to order, we do not accept returns for change of mind. If something is wrong with your order, we will make it right.

Free Size Replacement

Not quite the right size? We will send you a replacement pair in a different size, free of charge. Email us at wecare@mysolehaven.com within 15 days of delivery with your order number and the size you need. The shoes should be unworn, unwashed and unused. Please use the size guide on each product page to choose your best fit before ordering.

Damaged, misprinted or wrong item

We check every order carefully, but if your shoes arrive damaged, with a printing problem, or different from what you ordered, we will send you a free replacement or refund the affected items.

Email us at wecare@mysolehaven.com within 15 days of delivery with:

your order number
a clear photo showing the problem

You do not need to send the shoes back.

Order changes and cancellations

You have 24 hours after placing your order to contact us and ask for a change or a cancellation. After 24 hours your order has gone into production and can no longer be changed or cancelled. If your order has already shipped, we cannot change or cancel it, even within 24 hours.

Order not received

If your order has not arrived within 45 days of ordering, contact us at wecare@mysolehaven.com and we will send a free replacement or give you a full refund. This does not cover orders with an incorrect shipping address entered by the customer, or parcels marked as delivered and then missed.